Frequently Asked Questions
Core Concept & How It Works
What is a Multi-Vendor Marketplace?
What is a Multi-Vendor Marketplace?
A multi-vendor marketplace is an online community platform where independent brands, creators, and sellers come together under one roof. Think of us as a curated digital mall: we provide the secure platform and shopping experience, while our trusted vendor partners craft, manage, and ship their own unique products directly to you.
Who am I actually buying from when I place an order?
Who am I actually buying from when I place an order?
You are purchasing directly from the individual vendor who lists the item on our site. Each vendor manages their own inventory, ships their own products, and sets their own shop policies for shipping rates, returns, and warranties.
Ordering, Shipping & Delivery
What happens if I buy items from multiple vendors in one order?
What happens if I buy items from multiple vendors in one order?
When your cart contains products from different vendors, your items will ship separately directly from each vendor’s location. You will receive individual tracking numbers for each package as vendors fulfill their parts of your order.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).